Public Library Quality Improvement Matrix

The Public Library Quality Improvement Matrix (PLQIM) is a quality assurance tool which was developed by SLIC In 2007. PLQIM has just been revised and the new framework, How good is our public library service?: A Public Library Improvement Model, was launched on Tuesday 26 August 2014.

It is designed to recognise the requirements of the public library service and its role in supporting other areas of policy. PLIM also forms part of How Good is our Culture and Sport, which local authorities use to monitor and assess the performance of cultural services.

The PLQIM framework succeeded the public library standards developed with COSLA. PLQIM focused upon the effect that library services have upon the individuals and communities they serve.

PLQIM is also compatible with the European Framework for Quality Management, used widely within local authorities.

This section of the website stores information about all PLQIM initiatives and offers access to resources designed to assist with implementing PLQIM.

  • Tools

    Materials designed to support the implementation of PLQIM.

  • Awards

    Details of awards made from 2006/07 to the present round.

  • Reports

    Final reports from PLQIM peer review visits.